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| How do I contact Fanaticals for tracking my order? |
Date Added:
11/10/2006
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Simply click on the Contact us at the top left hand corner of the home page, which will take you to a contact & message section. Please enter your details & the specific subject you require to be answered. Then simply submit. A Fanaticals representative will contact you within 24Hours.
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| I am not confident about leaving my credit details on your secure site, in case my details are viewed & used. |
Date Added:
11/10/2006
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Please feel confident that our own staff adheres strictly to our privacy policy which complies with the Australian National privacy principles & the privacy act of 1998. All our customers’ payments are made via a secure web site managed by St George Bank & the Internationally accepted Paypal.
Both payment gateways use the very best in Ecommerce security and anti fraud technologies.
Using 128 bit encryption and a proprietry secure payment engine, all transactions are protected using watertight security measures.
The gateways include the following security features:
Both Gateways use a 128 bit Thwarte SSL connection for all transactions and administrative functions.
Digital certification to verify integrity and authenticity between gateway and the customer, preventing unauthorised access to transactions in progress.
Encrypted card details are temporarily stored in a secure, encrypted database. Card details are erased from record as soon as orders are processed. This eliminates the risk of your credit card details being captured and used by unauthorised people.
Each order is checked manually by Fanaticals before processing.. This further reduces the possibility of credit card fraud.
If you still feel uneasy then you may use our other payment options, which are as follows, Bankers Cheque, Fax your credit card details, or Bank transfer the require sum to our bank account. All these payment options are offered in our check out procedure for your shopping cart.
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| Are all your products official merchandise? |
Date Added:
11/10/2006
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All our club products are official merchandise, as the items are from the UK & are not copies.
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| My favourite club & colours are not included in any of your product or categories. Can you help me? |
Date Added:
11/10/2006
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At Fanaticals we like to try & bring everyone closer to their team. Therefore please go to our contact us section & submit your request. Our Fanaticals staff will try all our resources to procure your favourite team & colour at the lowest price possible.
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| Do you charge freight as an extra? |
Date Added:
11/10/2006
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Yes, our web site calculates the extra freight cost in our shopping cart & check out sections. All rates specified are based on Australian postal service rates which are inclusive of international post.
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| How Do Your Sizes Work? |
Date Added:
7/11/2006
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Unless otherwise specified, all adult shirts are supplied in two size's XL for chest sizes 46 - 48 inches,& L for chest sizes 44 - 46 inches.
Children’s Kits are available in sizes Small, Medium, Large, and XL. To fit ages 4 - 13 years old. Whilst there are slight size variations between teams due to differences in international formats, the following measurements can be used as a general guide.
XL - 17 inches armpit to armpit - suitable for chest sizes 28 - 30 inches
Large - 16 inches armpit to armpit - suitable for chest sizes 26 - 28 inches
Medium - 15 inches armpit to armpit - suitable for chest sizes 24 - 26 inches.
Small - 14 inches armpit to armpit - suitable for chest sizes 20 - 24 inches
Please add your size in to the special comments section which can be found in the shopping cart process.
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